The standard skills of any IT support Los Angeles job description reads as follows, installing, testing and maintaining PC and network hardware and software systems as well as establishing and maintaining a parts inventory for all PCs. However to be a successful technician needs more than managing workstations. It requires one to acquire the necessary aptitude and attitude that are important to solve an organization’s computer problems.
Respect is the acknowledgement of another individual’s knowledge and value and is an integral quality of any support tech. If the team is viewed by the users of the system within the users as been unresponsive or does not take seriously their problem they will be less willing to communicate and hence lose confidence in the team. It is very important that the team have sufficient composure to be respectful even if they are on the receiving end of abuse from frustrated users.
Being self-disciplined affects many aspects of the tech’s job and means adhering to a set schedule as well as meeting deadlines imposed. This also means delivering solutions to the end user on or before the promised time and sticking to the task to its completion. Self-disciplined techs are more dependable, reliable, and punctual as well as able to handle responsibility more than their less-disciplined colleagues are.
A functional tech is able to prioritize the tasks at hand if given control over their own time schedule. However, in order to do so they have to have detailed knowledge and understanding of what each of their colleagues’ contribution to the firm is. Using this knowledge and seniority of the staff, they are in a better position to prioritize all tasks in a manner that will make all employees comfortable.
A high level of dedication and commitment in the tech is expected in order to see a problem to resolution. Resolution here is to the satisfaction of the end user in that they are better able to use the system and are confident that the problem will not prop up any time soon. The tech is expected to follow all the laid down procedures involving the resolution of the problem and only escalate the issue if it is a recurring one for deliberation at higher levels.
The key to problem resolution is attention to detail. These skills are not only important to the organization as a whole but to the information technology department as well. Though solutions to problems should be found as quickly as possible it is best if the team avoids patchwork jobs and look for the source of the problem before it blows out to become a major issue affecting all of the firm’s operations.
The technical team is expected to act as the intermediary between the end user and the system as such they should have excellent communication skills. They are expected to take the end users expectations and find out whether it is possible to implement it in the system to make the work of user that much easier. If a problem crops up they should explain it to the other staff in a clear manner without the jargon used in computer language.
The IT support Los Angeles team should be willing to share knowledge with other members of staff, superiors, and users. It is also prudent that they understand that they do not have answers to every problem and should know where to go for such help. They also have to be open-minded and ready to learn from formal and or informal instruction.
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