The importance quality management systems (QMS), to an organisation cannot be overemphasized. It is the tool that helps the organisation to know whether it is moving forward, backwards or is not making any progress. QMS refer to an assembly of business processes aimed at meeting set objectives. QMS is in form of policies, procedures, quality manual, organizational structure and responsibilities, resources among others. While early systems put emphasis on predictable results of a product, current systems focus on team cooperation and dynamics. QMS has further evolved to incorporate sustainability and transparency initiatives.
A QMS process is an organisational element whereby compliance and certification are can only attained when given processes are clearly defined. Examples of such processes include calibration, production planning, and order processing, internal audit, corrective and preventive action. The most widely recognised QMS regimes of all time, the ISO 9000 employs quality, sustainability and their integration. Other QMS like Natural Step put emphasis on sustainability issues with the assumption that challenges will be minimised by transparency, systematic thinking, documentation and discipline.
Medical devices are manufactured based on established quality systems to ensure client satisfaction in terms of efficacy and safety. It is the responsibility of manufacturers to use sensible judgement when setting up QMS. Essential elements have to be employed in the design, production and distribution of a quality system. For instance, control of purchasing, personnel training and qualification, validating processes, product acceptance and documentation need to be be put into consideration.
When developing such a system, it is important conduct research that seeks to understand the business environment. Organisations should aim at having an in depth knowledge of the needs and expectations of clients. Increased revenue and market share is achieved through a fast and flexible response to opportunities in the market. One of the major ways to obtain efficacy in utilisation of resources is through winning the loyalty of customers by ensuring complete satisfaction.
Unity of purpose and direction in an organisation is made possible through creative leadership. Good leadership enhances communication and understanding between the different members of an organisation. As a result, the needs of financiers, customers, suppliers and employees are all put into consideration.
The process should always be considered as a whole from beginning to end. This will ensure that there is accountability and greater responsibility both at individual and organization in the past. The efficiency of QMS implementation is also easy to asses when there is a proper process in place.
Another technique, called the system approach emphasizes on knowledge, identification and management of interconnected processes as a whole. With this in place, consistency, efficacy and effectiveness is attainable in an organisation thereby promoting the trust of concerned parties. Through measurement and evaluation, continual development of the organisation is assured.
Quality management systems must always use facts in the decision making process. All the available data on various processes in a firm must be properly collected, analysed and interpreted. The data should be used to guide the changes in the firm.
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