call center solutions for small business
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Call Center Solutions for Small Business

Ehtisham February 18, 2024

Call Center Solutions for Small Business

To excel in today’s competitive market, small businesses must offer exceptional customer services to keep their consumers engaged. About 75% of customers believe that a personal experience keeps them loyal to a brand. However, while managing limited resources, the startups often struggle to meet varying customer demands. 

It requires a dedicated service staff, the right technology investments, and a platform to streamline their customer support processes. That’s where call center solutions for small business that offers a centralized hub to manage customer communications effectively. This blog explores the best solutions that optimize call handling to improve consumer experience.

Best Call Center Solutions for Small Business

Let’s discuss top customer service solutions in the following section briefly:

UJET

UJET is one of the latest call center solutions for small business companies that build and grow your contact operations on a modern architecture. It delivers omnichannel customer service that blends different channels in real-time. Also, it offers CRM data unification to manage all customer’s data efficiently. This call center for small business systems allows customers to share photos or videos to personalize their experience.

Pros:

  • Easy to use
  • Seamless Integration with other apps
  • Inexpensive

Cons:

  • Glitchy platform
  • Difficulties in mic muting and calls dropping.
  • Low options for user customization

Five9

Five9 emerges as a leader in conversational AI that revolutionizes customer experience. This cloud contact center software integrates dedicated management tools and offers predictive dialing. The ability to add agents immediately makes this software worthwhile. Its CRM software integration and call-tracking capabilities allow you to manage inbound or outbound communications conveniently.

Pros:

  • Quick deployment
  • Intuitive user Interface
  • Good value for money
  • Offer interactive customer responses

Cons:

  • Connectivity issues
  • Difficult to locate the active green button (when working remotely)
  • Limited advanced analytics

Aircall

Aircall is one of the effective call center solutions for small business setups that offer customer support tools along with phone service. It allows the companies to access the call recordings, customer interaction history, and conference call ability. The interface is quite user-friendly, and you can deploy this virtual call center for small business operations across all popular platforms like Android, iOS, Mac, and Windows. It integrates call monitoring, interactive voice response, warm transfer, call routing, and call queuing features.

Pros:

  • Easily integrated with CRM
  • Fantastic call clarity
  • Supports remote users
  • Identify time zones

Cons:

  • Lack customization options
  • Clunky dashboard
  • Connectivity problems

Nextiva

Nextiva is an AI-powered communication platform that integrates conversation channels to offer personalized experiences. It automates 90% of your interactions and eliminates 30% of your operational costs. With Nextiva, you can send calls to the right call agents and record consumer interactions at any time. Through automatic call distribution, call routing, and advanced reporting, you can monitor the call flow in real time.

Pros:

  • Budget-friendly
  • Quality service
  • Smoothy onboarding
  • Easy to navigate

Cons:

  • Live customer support could be improved
  • Technological issues
  • Shorter call center hold times

LiveAgent

LiveAgent offers all-in-one call center solutions for small business setups. It is equipped with its own help desk that is a single source of all communication channels. The automated routing, screen sharing and collaboration tools support proactive conversation with the customers. Moreover, social media integration allows customers to interact with agents via Facebook and Twitter. It offers an interactive voice response system to route the customers to the right agents promptly. For successful ticket management, the software provides customer portal and email support services.

Pros:

  • Integration of multiple channels
  • Organized interface
  • Adjustable to personal needs

Cons:

  • No chats with multiple agents
  • Translation features could be better
  • Merging tickets can be difficult

Conclusion

In short, implementing call center solutions for small business operations is a strategic move to drive customer satisfaction. With the right use of technology, startups can manage a bundle of queries, streamline their processes, and improve business productivity.