A long time ago, I realized that flying all the way to Ohio to visit my dentist was not ideal for my schedule or my present living arrangements because I lived in the vicinity of Las Vegas, Nevada. For that reason, when I considered getting a different dentist which was either more nearby or had an excellent reputation, I found Dr. Bill Dorfman. As most of you may remember, Dr. Dorfman was the only dentist featured on ABC’s hit TV show ‘Extreme Makeover.’ He is the dentist for well-known stars like Brittany Spears, Ozzy Osborne, Jessica Simpson, Usher, Eva Longoria, Debra Messing, Anne Hathaway and much more. His reputation for great customer service and terrific dental work convinced me that I must consider getting an appointment with him. Since I noticed I routinely travel to Los Angeles, I decided to use his dental services.
Now that I have known Dr. Bill for quite a few years, and given that I have assisted him in raising money for the summer youth camp sponsored by the LEAP Foundation, I wished to share a little something I learned about him at my first visit. What I learned on my very first dental appointment would impress any client and will most likely motivate any entrepreneur. What transpired is that while I was inside the workplace awaiting Dr. Bill to see me, he was in his office looking up my information on-line.
Most of you might be surprised thinking why a doctor would cyber stalk his clientele before meeting them. Quite the contrary, he was carrying out what each and every sensible entrepreneur really should do before meeting that has a completely new customer. He wasn’t cyber stalking me in any way. He was doing his due diligence by investigating me and what I do for a living. If you are thinking why that would be an asset to any first meeting, let me share the leading factors of why knowledge is power.
* Customer Service
By investigating me, Dr. Bill Dorfman was able to take into account what I might need to have cosmetically as a speaker. If he had not seemed that up and if he experienced not asked me extra over it, he might have made various decisions to the care of my teeth. Considering the fact that he understood I current on levels, I am in a lot of images, and that i am on tv, he was capable to produce more educated conclusions about my dental overall health treatment. Excellent health and fitness treatment depending on information is a good client assistance coverage.
* Bedside Manner
You could possibly have heard of bedside fashion in relation to physicians. However, if you’re in almost any region of overall health treatment, your clientele are more comfy if you are helpful and gregarious. Given that he realized anything about me by now, he was able to inquire additional about me within a way that allowed me to feel comfy in his office environment. Even though, I’m not afraid of the dentist, many folks are terrified of the procedures. His persona and demeanor, and his authentic fascination in me distracted me from any concerns I might have had if I had been another person awkward with dentistry get the job done.
* Follow Up Services
Mainly because he experienced prior expertise in me, he was able to question extra about my future endeavors which allowed him to recommend by far the most correct follow up providers. One example is, mastering much more about your clients’ spot makes it possible for your place of work for making selections on abide by up appointments. Additionally, any officer could be capable to advise bettercare among visits. Also, any place of work could be capable to consider referrals during the clientele regional space really should an unexpected emergency crop up. Every one of these suggestions are amazing to consumers, they usually increase the clients’ impression of one’s business office immensely.
* Marketing
By realizing much more about me, we were being equipped to engage in discussion that would mutually profit to the two our businesses. Given that we’ve been the two great at advertising and marketing, we the two left that stop by pondering how we could assist one another with referrals and proposals. Quickly after our appointment, we turn out to be excellent good friends, and that i invited him to talk on my phase. Also, I spoke to his learners at his LEAP camp which conjures up adolescents for being excellent leaders.
As you could see, Dr. Bill Dorfman’s simple five minute investment in learning about me, paid off handsomely for the two of us. He was able to learn extra about me to make sure that his curiosity in me was legitimate. Additionally, that facts added to his bedside fashion and his consideration of further more follow solutions. Regardless of your business, you could implement the strategies pointed out above to master extra regarding your shoppers to raise your consumer service, friendliness, and future advertising opportunities.
James Malinchak, Featured on ABC’s Hit Tv Show Secret Millionaire, is considered by many professionals as the World’s #1 Big Money Speaker Coach and Trainer. For Free Video Trainings on how to get paid to speak and how to be a motivational speaker news and learn more.
