Customer service representative positions are some of the most significant in the retail field, and in almost every other company which needs to deal immediately with members of the public. Several businesses are large enough to manage to employ customer service operatives full-time, and these organizations think it is persistently difficult to retain their employees and avoid a substantial pace of staff turnover. It is strictly because of the more challenging factors of the work, for example having to deal with rude and aggressive consumers and needing to follow the same routine every single working day.
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