Any company that wants to spend less per month on its phone system should consider employing a hosted PBX system. This process is the same as the basic telephone exchange, or a receptionist, but frees up the space and employees to be used more efficiently in other departments. Training and purchase for the equipment is not required, adding to the rewards of this type of option. In an industry where there is a constant reliance on departments to reduce costs, this is a huge opportunity to do so.
The hosted phone system replaces far more cumbersome and expensive machinery and processes. Without it, a company would need a secretary or switchboard to answer the calls, take the information and divert them through to lines manually. Even though the process of answering and forwarding a call is simple, previous hardware needed to do this was not. In addition, these employees would be in charge of taking messages and recording details from calls. If a human error happens, this could result in lost business and other complicated problems.
Things have come a long way for phone switchboards, and there is a new movement underway. A hosted PBX is a virtual facility that can be controlled and set by anyone logging in to an online portal. When a caller dials in to the system, he will be taken through a set of menus or a split-second re-route to get to the person he wants. This system is completely customizable so that a large call center can use a voice menu, whereas smaller companies can have it ring directly at the customer care desk. Although a lot happens in the system during an incoming call, the caller will not endure more than a split-second’s delay.
Perhaps the most useful part of the hosted PBX is that it comes as part of most modern VoIP plans. It would be impossible to conceive such an idea ten years ago, let alone find it for the price it comes at now. It is routine for services to offer their customers the phones loaded with the software at a low or free cost with the plan. All the user has to do is attach the hardware and go through a set of basic start-up instructions. The only thing that is required from the user is to follow the included guide to get it working.
Firms are getting rid of their landlines with good reason. There is no way to justify this old, slow equipment when there is a faster, cheaper and more efficient alternative on the market. Some data suggests that as many as 25% of calls dialed and received are done on a VoIP line. This demonstrates the validity and worth of the system.
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